Be the link that keeps our trucks – and customers – moving.
As a Customer Service & Parts Advisor apprentice, you’ll be at the heart of the workshop, working closely with technicians, customers, and parts supply teams.
Through your parts advisor apprenticeship and automative customer service training, you’ll learn how to identify the right parts for every job, manage stock effectively, and deliver exceptional customer service – all while working with one of the most respected names in the industry.
You’ll play a vital role in ensuring Mercedes-Benz Trucks stay maintained to the highest standards, helping keep customers on the road and businesses keep moving.
Your future in the truck industry starts here.
Find your apprenticeship here at Remit!
At a glanceEverything at a glance
What you’ll learn?
- Delivering exceptional customer service from first contact to resolution
- Effective communication, sales discussions, and professional complaint handling
- Building strong customer relationships to support loyalty and retention
- Working as part of a high-performing team while balancing priorities
- Decision-making in leadership, managing change, and driving service excellence
What makes you a great fit?
- You’ve achieved your school qualifications in English and Maths (GCSEs or equivalent)
- You’re confident communicating with a wide range of people
- You enjoy building relationships and delivering excellent customer experiences
- You’re organised, adaptable, and able to balance different priorities
- No previous truck experience required — we’ll provide full training
- You’re eager to learn and develop your skills in a supportive team environment
Why start your journey with us?
- Join a trusted brand known for quality, innovation, and customer care
- Learn from supportive experts who want you to succeed
- Gain hands-on experience with real customer interactions from day one
- Build a career with clear progression and development opportunities
- Earn as you learn with competitive pay and valuable skills for your future
- Be part of a friendly, professional team that values your contribution
Apprenticeship duration
15 months plus End-Point Assessment (typically completed within 1–3 months)
Career prospects
Where could this take you?
Did you know…
A truck is made up of around 10,000 components – plus countless accessories.
If you’re ready to play a key role in keeping essential vehicles on the road, this apprenticeship is your next step.
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